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Managing Global Suppliers

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  • 開課時間:2008年07月11日 09:00 周五 已結束
  • 結束時間:2008年07月11日 17:00 周五
  • 開課地點:上海市
  • 授課講師: 待定
  • 課程編號:24926
  • 課程分類:采購管理
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  • 收藏 人氣:518
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培訓受眾:

IT Directors, Managers and other Information Technology professionals whose role requires interface with outsourced IT products and/or services.

課程收益:

TofamiliarizeparticipantswiththebestpracticesandmethodologiestomanagevendorswhoprovideInformationTechnology(IT)outsourcedserviceswithspecialemphasisonsolesourceproviders.Userealcasesasexamplestoenhancethelearningexperience.

課程大綱:

Day1
1.VendorManagement
•StrategicFit
•CulturalFit
•OperationalFit
•7CriticalElements
2.GlobalVendors
•Culturaldifferences
•Trustfactor
•Communications
•TechnologySharing
•CustomerService
•Companyorganization
3.VendorRelationships
•Win-Win
•BuyersMarket
•SellersMarket
•What’sinitforme(WIIFM)
•Vendor’sdesiretodobusiness
•Buyersalternatives
•Vendor’scompetitiveposition
4.VendorEducation
•Why
•Type
•Who
•Where
•Justification
GLOBALVENDORMANAGEMENTTRAINING(continued)
5.Vendor’sabilitytoperform
•Frequencyorvolumeoforders
•Leadtimes
•Quality
•Productorserviceexpertise
•Orderbacklog
•Productivityefficiency
•Flexibility
•Availablecapacity
•Location
DAY2
6.ITOutsourcingMetrics
•People
•Technology
•Process
7.VendorContractCompliance
•SLAsperformancematrix
•CustomerService
•Specs
•SpiritofAgreement
•ContractLaw-China&US
8.VendorMarketFlexibility
•Marketawareness
•Responsecapability
•Communications
•Geographiclocation
•Logistics
9.SoleVendorManagement
•Topmanagementinvolvement
•Technicalcompetence
•Service/support
•Equipmentcapabilities
•Industrystatus
•Customercommitment
10.RealCaseExperiences
•Openclassdiscussion
Mr.?Kelley?has?over?30?years?of?key?leadership?roles?with?multi-national?companies.?His
responsibilities?covered?Sourcing,?Purchasing,?Supply?Chain,?Operations,?Materials,
Finance,?Customer?Service,?Strategic?Planning,?Logistics,?Quality?Assurance?and
Information?Systems.?International?business?experience?spans?nine?countries?in?the?Far
East,?five?countries?in?Europe,?as?well?as?Mexico?and?Canada.

本課程名稱: Managing Global Suppliers

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